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Community Member

IP phone 7821 FAC is displayed on screen (not masking with *)

Hi All,

On our 7821 phones, When we enter the FAC after dialing a number it shows FAC on the screen without the * to mask it. In every other model of phones we have the normal behaviour is to mask the FAC with * after dialing the phone number.

We are using -

CUCM version: 8.5.1.12900-7

Device Pack version: 8.5.1.17126-1

7821 Firmware version: 10-1-1SR2-1

 

I would be thankful if someone can help me on this issue.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Purple

Hi Thivanka, Yes. It is just

Hi Thivanka,

 

Yes.

 

It is just a minor upgrade.

Before u proceed for upgrade, check compatibility marix

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

 

regds,

aman

4 REPLIES
Purple

Hi,This could be a bug

Hi,

This could be a bug.

CSCuc53263

 

FAC Codes are not being masked for SIP 8961/9971 phones.

 

regds,

aman

Community Member

Thanks for your feedback.So

Thanks for your feedback.

So there is no option other than an upgrade to CUCM version 8.6.x. Isn't it??

Regards,

Thivanka

Purple

Hi Thivanka, Yes. It is just

Hi Thivanka,

 

Yes.

 

It is just a minor upgrade.

Before u proceed for upgrade, check compatibility marix

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

 

regds,

aman

Community Member

Thanks Aman,Will check

Thanks Aman,

Will check compatibility and proceed for the upgrade. 

Regards,

Thivanka

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