I have fifteen ip phones 7821 model but I only could register 5 of them, the rest give me the "unknown" message. I have understood that this phones need UCL basic license.
My question is, that if I have some enhanced UCL licenses available, could this phones take this enhanced licenses in order to registering in the CUCM?
I have 9.1.2 CUCM version.
Actually, I have the next licensing:
Thanks for your help!
If you have spare Enhanced or higher licenses, basic licenses will borrow from that pool. I dont think the 7821 not registering is related to your licenses, something else might be going on.
[+5] to friend George.
I think you are hitting the two bugs related to your issue.
Thank you very much Aman
So, is not possible that 7821 phones take enhanced licenses? Even if I do not have enough basic licenses, but I have enough enhanced licenses?
Can u share the complete snapshot of Table View which shows Status/Unused as well?
Also,please share the Chart View and keep the mouse on Purple Colour if it appears which Licenses borrowed from Upper Tier
Hi Ivan ,
Sorry, I missed the attachment.I can also see you have got 14 unused licenses under Enhanced.
Did u run Synchronise Now?
Thank you George
Right now I am doing more troubleshooting, because we have enough enhanced licenses available.
I'll inform you.
we are facing the same issue.
as I checked in firmware release note. 10.1(1) SR1
this Bug is wait for new divice pack.
7821 phones consume Enhanced UCL instead of Basic - in CUCM 9.x and 10.x.
|Note||The fix for this defect will be available with the next device pack.|
This is a bug in cisco and I have opened TAC case as soon as its done i will post how to resolve.
Currently TAC wants to access the root :).
Cisco confirmed that there is a problem in 9.x version and it has been resolved in 10.X latest version.
Since I have some licensing issues we sticked to the same version which is
9.1(2.11012) instead upgrading it to version 10.x
Step) The engineer asked us upgrade the latest device pack codec which is
Cisco Unified Communications Manager 9.1(2.12033) Device Package - Compatible UCM Version: 9.1
Step2) Asked us to create the root access user with the below commands
utils remote_account enable (This will enable the remote account to be able to log on to the root)
utils remote_account create ciscotac 30 (This will create a new user called ciscotac and 30 is the number of days the the username will be valid )
utils remote_account status ( To show the user has been created)
Note: The password of the ciscotac user created is with the TAC engineer and they refused to give me upon asking they told its internally generated wit the hardware id .
Note: If you dont have TAC assistance you can still log on to root with the below steps mentioned, also please do it own risk :)
How ever here is the work around once the user is created restart the server.
admin:utils system restart
-Proceed to insert the CentOS 5.2 Disk 1
-on the Boot option enter linux rescue(or press f12)
-Once you are in Linux shell proceed to do the following:
rm securetty (removes file protection)
chattr -i passwd (gain access to file system file.. (bascially))
chattr -i shadow (gain access to file system file.. (bascially))
Enter a password for this account. Before proceeding note that the password change was successfull, if authentication fail you probably missed the earlier steps.
Remove CentOS disc and restart server, when fully booted log in with ciscotac
account and the password you just configured in rescue mode.
If login successfull you should be seeing:
Welcome to Remote Support :).
Step 3) Logon with the credentials to the cucm using the putty ssh client.
root@CMPUB:/home/ciscotac[root@CMPUB ciscotac]# su informix (Press Enter)
bash-3.2$ dbaccess (Press Enter)
After pressing a menu will appear and select your data base
in my case it was below mentioned which is actually reflects the installed version on cucm
dbaccess ccm9_1_2_10000_12 - (Press Enter)
update typelicensedresourceproductmap set tklicensedresource='2' where tkproduct='508';
We are done :).
If you have more questions we can discuss over here to help the community. please feel free to ask me .
My CUCM is version 10.x and this issues is still not resolve.
refer to BugID "CSCun03177"
For version 9.x is resolved. but not yet for version 10.x
you need to request TAC and they will send you "Temporary License" for you depend on how many 7821 IP Phone you bought.
for version 10.x is waiting for new "Device pack" version "10.0(1.11005.1)" to solve.
Hello you all!
My issue has been resolved with TAC help, it turns out that it was not a license issue, I hit the next bug:
7841 Cannot join VLAN if broadcast over 30kbps.
Its weird because I have the 9.1.2 CUCM version, and it says that only 10.1.1 is affected, but we did the workaround and it worked.
Right now, I am only check if all the phones are registered.
Thank you to all of you for the help.
thanks for sharing the bug[+5]
can u please let us know how TAC engr. found this issue since your issue was related to available Licenses being not consumed ? any findings ,let us know.
Reviewing the CDP process, the engineer realized that phones that were not registered did not get IP address and did not respond to ping messages, even if they were configured with static addresses. With these symptoms he found this bug in his database.
10.1.1SR1 is the firmware that contains the fix for this bug.
Thank you again.