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IP Phone (7911) Blank Screen when Powered On!

Felix Ubiera
Level 1
Level 1

Hello everyone,

my name is felix.

First of all i was trying to change from SCCP to SIP.

NOW, i have a problem with 1 ip phone (7911), this phone have been hard reset with the code: 123456789*0#. After restart, it remain blank(no cisco logo is apprearing, it doesnt show the mac address, even doesnt take an ip address from dhcp server... nothing at all

See pics below.

Its just blank(rom is empty).

Btw i dont have cisco UC500, CUCME, CME, nothing. Just a windows 7 machine and a linux virtual machine with DHCP and TFTP and a Cisco Catalyst Express 500 that is giving power to the phone.

Please can any of you help me get this phone working? also put a SIP firmware on it? Please!

And this process on the pics, keep on repeating let say every 2 to 3 mns.

Need some help please.

3 Replies 3

gavenm10240
Level 1
Level 1

Hi
What are you using to register the phone with?
CME, CUCM it uc5xx series?


Sent from Cisco Technical Support iPhone App

Nothing, is there other way to get the phone working without that? like tftp server on linux or something else?

No. There must be a call agent which support sip protocol for ip phones.

Please rate if post is helpful.

Sent from Cisco Technical Support iPad App

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