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New Member

IP phone 7937G

How to add a 7937G ip phone to the call manager version 6.0.1.2000-3. It is not on the list when I go to Device - Phone - Add new - Phone type

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: IP phone 7937G

Read once again my post, i said "device pack" NOT "service pack". They're not the same thing and shouldn't be confused.

CSCsq39150            Bug Details

Cannot find polycom 7937 phones in CUCM phone create menu

Symptom:
polycom 7937 phone not showing in phone create  menu

Conditions:
CUCM 6.0 or earlier

Workaround:
Install latest dev pack : phone was added in following packages
4-1-DevPack-59
4-2-3DevPack-36
4-3-1-DevPack-16
5-1-2-3111-1 
5.1.3.2104-1
6-0-1-2111-1

There is no other way, if you want to use the 7937 you NEED to install the devpack, which requires a cluster reboot as it will add support for new models.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
4 REPLIES
Cisco Employee

Re: IP phone 7937G

Install the latest device pack for your CUCM version and then look in the list again

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: IP phone 7937G

Thank you for the answer.

Installing a service pack may or may not have implications to other systems, like Unity or UCCX. I am looking for a different solution, if there is one available.

Cisco Employee

Re: IP phone 7937G

Read once again my post, i said "device pack" NOT "service pack". They're not the same thing and shouldn't be confused.

CSCsq39150            Bug Details

Cannot find polycom 7937 phones in CUCM phone create menu

Symptom:
polycom 7937 phone not showing in phone create  menu

Conditions:
CUCM 6.0 or earlier

Workaround:
Install latest dev pack : phone was added in following packages
4-1-DevPack-59
4-2-3DevPack-36
4-3-1-DevPack-16
5-1-2-3111-1 
5.1.3.2104-1
6-0-1-2111-1

There is no other way, if you want to use the 7937 you NEED to install the devpack, which requires a cluster reboot as it will add support for new models.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: IP phone 7937G

Thank you.

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