IP Phone 7941 (7961) insertion problem

[ldulik]

I have a problem to insert a new phone 7941 (7961), in CallManager 4.1.3. There occurs some error in scripting during insertion. I can not do it using BAT, too. There are already some "working" phones 7941 in the system. There is no problem with 7911.

[Rob Huffman]

Hi Ladislav,

One thing to look out for is to make sure you choose 7941 or 7961 not 7941G-GE or 7961G-GE. This is a very common issue.

Hope this helps!

Rob

[ldulik]

Hi Rob,

thank you very much for your response.

I have tried 7941 and I have tried it as copy of working phone 7941, too.

Maybe it is some bug in my version (sr2), although I do not know what was the reason of its appearing. Because it was working. I will try to upgrade CCM. Or is there any other possibility?

Ladislav

[Rob Huffman]

Hi Ladislav,

You are most welcome my friend!

Before you go that route, have a look at the good tips in this doc;

Troubleshooting Cisco IP Phone Registration Problems with Cisco CallManager 3.x and 4.x

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a008009485a.shtml

Hope this helps!

Rob