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IP phone 7942

Have a Cisco IP phone that continues to display "Configuring IP"

What do I need to do?

Sent from Cisco Technical Support iPad App

5 REPLIES
Cisco Employee

IP phone 7942

Do you have DHCP configured??

Or have tried manual IP config???

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: IP phone 7942

IPv4 is DHCP enabled, IP address is shown
IPv6 is DHCPv6 enabled, IPv6 address is blank


Sent from Cisco Technical Support iPad App

VIP Purple

Re: IP phone 7942

Hi John,

You need to check the following:

a. reachability of Call Manager servers from phones.

b. whether Auto registration is enabled else u need to manually enter the MAC address of 7942 .

c. what is the version of call manager u are using ?

d. If it is DHCP enabled, have u defined TFTP IP address of CUCM server on which TFTP service is running  in pool.

regds,

aman

Hall of Fame Super Gold

IP phone 7942

Your phone could be in the wrong VLAN (no voice VLAN enabled).

Your voice VLAN may not have any DHCP configured.

Hall of Fame Super Gold

IP phone 7942

Do you use a Cisco call control platform? If not, this is not really the right forum.

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