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New Member

IP Phone 7945 shows unprovisioned after factory default

Need help after i factory default with below method, then the ip phone show "Unprovisioned", then "File not found SCCP48" then reboot by itself. Running on SCCP, CUCM 7.0. Only this phone having problem while to register, all other phone running fine.

  • IP Telephony
15 REPLIES
Hall of Fame Super Silver

IP Phone 7945 shows unprovisioned after factory default

Is the phone configured in CUCM?

Does it get an IP address, TFTP, etc?

Chris

New Member

IP Phone 7945 shows unprovisioned after factory default

yes, the phone has configured as other working phone by using super copy. Yes, it get the ip address and tftp ip address since it is under the same vlan with other working phone.

IP Phone 7945 shows unprovisioned after factory default

"File not found SCCP48" then reboot by itself.

Is that a typo ? The 7945 should be looking for SCCP45-something.

Wireshark the phone to see what it's really doing.

GTG

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New Member

IP Phone 7945 shows unprovisioned after factory default

Ya, it actually looks for SCCP45.8-3 something. Is there anyway i can manual upload the file?

IP Phone 7945 shows unprovisioned after factory default

You can't just upload the firmware to the phone. The phone has to download all the files (There are multiple files that make up the phone's firmware) from a TFTP server.

As your phone is crashing out quite quickly, it makes troubleshooting difficult.

GTG

Please rate all helpful posts.
New Member

IP Phone 7945 shows unprovisioned after factory default

So, how can i upload all the necessary files to the phone?

Hall of Fame Super Silver

Re: IP Phone 7945 shows unprovisioned after factory default

if you do not want to use a default firmware file for your phone you can specify the load version under the phone device configuration.

Chris

Sent from Cisco Technical Support iPhone App

New Member

IP Phone 7945 shows unprovisioned after factory default

but the problem is the phone couldn't download the firmware from tftp server, what can i do to force it download from tftp server?

IP Phone 7945 shows unprovisioned after factory default

Foo Chuan Soon wrote:

but the problem is the phone couldn't download the firmware from tftp server, what can i do to force it download from tftp server?

Your problem probably isn't that the phone isn't downloading the firmware - it's that it's probably rejecting the firmware.

As a start, you need to wireshark the phone to see what it's really doing. It's about the only diagnostic thing you can do at this stage.

If you want to try something without any evidence, trying putting firmware V 8.5.2 on your TFTP server(s)

NOTE 1: If one of your TFTP servers is your publisher, this will change the default firmware version for all phones, so make a note of it and change it back in Device -> Device Settings -> Device Defaults.

NOTE 2: Don't forget to restart the TFTP process once you've installed the firmware.

GTG

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