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IP Phone 7945G no ringtone

yeow_km
Level 1
Level 1

We have just setup CUCM IP telephony in our environment.

One user IP Phone is able to receive calls but there is no ringtone.

On the LCD screen, we can see there is incoming calls.

What could be wrong ??

4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

Have you checked the phone itself is not faulty??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

We took delivery of the ip phones 3 weeks ago.

How do i confirm that the phone itself is faulty ?

should i do a reset to factory default ?

Brandon Svec
Level 7
Level 7

Check the volume button before you go any further.  I say this from first hand experience

-- please remember to rate and mark answered helpful posts --

checked volume button - okay.

checked DND not activated.

did a disconnect and re-connect of LAN cable from phone to LAN point solved the problem after the phone boot up.

strange problem.

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