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IP Phone 7961 Error during Upgrading the firmware

Hi everyone

     my 7961 error during upgrading the firmware I tried to set factory default but the problem still occured. anyone experience this problem please, share

thanks

Winai.

1 REPLY
Cisco Employee

Re: IP Phone 7961 Error during Upgrading the firmware

We need more details.  What version is on there currently?  What version are you upgrading to?

There are specific versions that require a step upgrade, due to changing some things in the certificates.  You can check the release notes for more details on this.

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