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IP Phone 7965 blank screen after fw upgrade (first connect)

Hello,

I have some troubles here after trying to upgrade fw on a 7965 phone.

Status is a complete blank screen, no Java message or cisco logo, but the phone is working (I can place and receive calls)

So it is only a display problem.

This was the first 7965 phone I tried to connect. So I downloaded the phone load and connected the phone.

After connecting the phone to the network, the java status screen came up and informed me about a firmware upgrade (to version 9.x)

After the upgrade was completed, the phone booted ok, but did not show anything on screen. Not even the java boot message or cisco logo.

Looking a litte bit in serveral discussions at this site, I found that there might be issues with upgrading firmware to newer then 8.5.

So I setup a tftp server, downloades the 8.4.1.23 firmware (this is the oldest one I have available) and did a factory reset.

At the TFTP Server I can check that everything is loaded fine (except CTLSEPxxx.tlv)

As I copied the SEPxx.cnf.xml there is loaded in addition user_define4\g3-tones.xml and be-sccp.jar.

In the UC500 logs I can not discover anything, the phone is connected and shown up normal

in the Phone console log (via http) I can see entries like

JVM: SecurityDll assumed to be integrated into the VM

NOT 16:14:50.317655 SECD: setSecMode: sec mode set to NONE (was NONE)

NOT 16:14:50.372175 JVM: R2D assumed to be integrated into the VM

WRN 16:14:50.373319 JVM:  Calling getMaxBrightness before R2D init

DBG 16:14:50.374282 lcd_open: return success!

WRN 16:14:50.374881 JVM:  Setting LCD brightness to 10 before R2D init

WRN 16:14:50.376176 JVM:  Calling getMaxBrightness before R2D init

NOT 16:14:50.471647 JVM: Startup Module Loader|cip.midp.rms.l:? -   loaded entry: _cip_properties.dbk=/flash0/RMS/appdb/_cip_properties.dbk

NOT 16:14:50.473054 JVM: Startup Module Loader|cip.midp.rms.l:? -   loaded entry: Cisco_MIDlet_suites.utf=/flash0/RMS/appdb/Cisco_MIDlet_suites.utf

NOT 16:14:50.474414 JVM: Startup Module Loader|cip.midp.rms.l:? -   loaded entry: _cip_properties.db=/flash0/RMS/appdb/_cip_properties.db

NOT 16:14:50.475792 JVM: Startup Module Loader|cip.midp.rms.l:? -   loaded entry: _cip_properties.dbk=/flash0/RMS/appdb/_cip_properties.dbk

NOT 16:14:50.477143 JVM: Startup Module Loader|cip.midp.rms.l:? -   loaded entry: Cisco_MIDlet_suites.utf=/flash0/RMS/appdb/Cisco_MIDlet_suites.utf

NOT 16:14:50.478736 JVM: Startup Module Loader|cip.midp.rms.l:? -   loaded entry: _cip_properties.db=/flash0/RMS/appdb/_cip_properties.db

NOT 16:14:50.480129 JVM: Startup Module Loader - Deletion of file Successful/flash0/RMS/appdb/_cip_properties.dbk

NOT 16:14:50.481395 JVM: Startup Module Loader - Deletion of file Successful/flash0/RMS/appdb/_cip_properties.dbk

WRN 16:14:52.027250 JVM: Startup Module Loader|cip.xml.ao:  - XML Parser Warning: Unknown element 'trkLocaleName' in element '/Glyphs' (line=2)

WRN 16:14:52.028693 JVM: Startup Module Loader|cip.xml.ao:  - XML Parser Warning: Unknown element 'trkBaseClearcaseVersion' in element '/Glyphs' (line=3)

WRN 16:14:52.030133 JVM: Startup Module Loader|cip.xml.ao:  - XML Parser Warning: Unknown element 'trkTranslationVersion' in element '/Glyphs' (line=4)

WRN 16:14:52.031525 JVM: Startup Module Loader|cip.xml.ao:  - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=5)

WRN 16:14:52.032966 JVM: Startup Module Loader|cip.xml.ao:  - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=5)

...

WRN 16:14:53.120542 JVM: Startup Module Loader|cip.xml.ao:  - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=196)

ERR 16:14:54.203322 JVM: Startup Module Loader|SystemManager:n/a - Encountered Property Exception while getting: device.system.targetmodules

NOT 16:14:54.288093 JVM: NativeIO assumed to be integrated into the VM

ERR 16:15:05.953494 JVM: Startup Module Loader|cip.cfg.r:? - Delete of sshUserInfo file failed

ERR 16:15:05.955244 JVM: Startup Module Loader|cip.setg.ScreenSaveProperty:? - Config file field <displayOnTime> is incorrectly formatted. Defaulting.

ERR 16:15:05.956851 JVM: Startup Module Loader|cip.setg.ScreenSaveProperty:? - Config file field <displayIdleTimeout> is incorrectly formatted. Defaulting.

NOT 16:15:05.966760 SECD: setSecMode: sec mode set to NONE (was NONE)

NOT 16:15:05.984119 JVM: setTimeZone tz:W. Europe Standard/Daylight Time ctz:Europe/Amsterdam

ERR 16:15:06.556372 JVM: GETHOSTBYNAME: Empty Parameter

ERR 16:15:06.567050 SECD: EROR:addCapfEntry: phone has no CTL, can't use CAPF

WRN 16:15:06.578479 JVM: Startup Module Loader|NetUtil.traceIPv4DNSErrors:? - Unbekannter DNS-Host

ERR 16:15:06.579864 JVM: Startup Module Loader|cip.sec.CapfProperty:? - Failed to resolve Capf Ipv4 Address with hostname

ERR 16:15:06.582361 JVM: Startup Module Loader|cip.sec.CapfProperty:? - dns failed previously.will resolve it now

WRN 16:15:06.583893 JVM: Startup Module Loader|NetUtil.traceIPv4DNSErrors:? - Unbekannter DNS-Host

ERR 16:15:06.585255 JVM: Startup Module Loader|cip.sec.CapfProperty:? - Failed to resolve Capf Ipv4 Address with hostname

NOT 16:15:06.588687 SECD: setSecMode: sec mode set to NONE (was NONE)

NOT 16:15:06.931393 JVM: Startup Module Loader - Deletion of file Successful/usr/ram/SEP002699EFF86B.cnf.xml

NOT 16:15:06.932743 JVM: Startup Module Loader|cip.cfg.r:? - DELETE ConfigFile:(ram/SEP002699EFF86B.cnf.xml)WAS SUCCESSFUL

WRN 16:15:06.947896 SECD: WARN:lookupCTL: ** no CTL, assume UCM NONSECURE

NOT 16:15:06.965866 JVM: Adding SRST .. #valid : 1

WRN 16:15:06.970141 SECD: WARN:lookupSRST: no CTL, treat SRST as non-secure

NOT 16:15:06.976515 JVM: Done with SRST: 1

NOT 16:15:07.048352 INETD: Set IP mode 1

NOT 16:15:07.048937 INETD: Requestted IP mode is same as current mode

NOT 16:15:07.050236 CDP-D: cdpSetRepeater 11

NOT 16:15:07.128421 CDP-D: set pc vvlan access --> 26

NOT 16:15:07.188563 JVM: SecureSocketImpl.create() fd=java.io.FileDescriptor@c920a3 valid=true

NOT 16:15:07.713480 JVM: LibMT (vieoProcess.c): sendVieoStart()

WRN 16:15:08.273687 JVM: Startup Module Loader|cip.mmgr.ds:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventServicesTxStop

This are the messages when I start from TFTP Server.

in addition the status messages of the phone are:

10:41:04p No CTL installed
10:41:05p SEPxxnf.xml
23:41:06 DNS Unknown Host
23:41:06 DNS Unknown Host
09:19:38 Unbekannter DNS-Host
09:19:38 Datei nicht gefunden : CTLFile.tlv
09:19:38 Keine CTL installiert
09:19:38 SEPxxnf.xml
09:19:39 Unbekannter DNS-Host
09:19:39 Unbekannter DNS-Host

"Unbekannter" eq Unknown

Can anybody guide me how to reenable the display ?

Thanks in advance

Karl

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