One of my customer has a problem with IP Phone 7970 which is registered in CCM 4.2.It was working fine before, but when i changed the location of the phone and connected the cable, the phone is restarting again & again.
I did the factory reset also but the same problem again after loading the firware(it is displaying that firmware is loading).
If any one know the answer to this issue, please let me know...
Ok. We have been getting a simular problem with the 7970s not registering properly. On the same POE switch module, different phones will work and some will not register at all. The symptom is that if you look at protocols passing through, the phone will stop at FTP load and not do them at all. Phones on the same switch will FTP load fine. Factory reset doesnt help.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...