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Community Member

Ip phone 8831not registering

Hello engineers

I have a problem with some IP phone 8831 that are not registering because of a wrong firmware.

Could you tell me which is the right firmware for this?

I have this version:

                     CUCM 9.1.1.20000-5

Best regards!

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Accepted Solutions
Cisco Employee

Re: Ip phone 8831not registering

I was refering some data sheet and rls notes, This is SIP phone and you are registering as SCCP, possible reason that its not getting register.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps12965/data_sheet_c78-726887.html

also check below read me file for compatibility

http://www.cisco.com/web/software/282074299/104182/cmterm-devicepack-9_1_1_21026-1_Readme.pdf

Table 1: Cisco IP Phone Models 8831 Firmware Load

Cisco IP Phone Model

CallManager Version

Supported Protocol

Executable on Software Page

MD5 hash

8831

7.1.5, 8.5.1, 8.6.2, 9.1.1 and higher

SIP

cmterm-8831-sip.9-3-3-5.cop.sgn

2a001eafb65868e7c5c51b9301695e16

Table 2. Features and Specifications of Cisco Unified IP Conference Phone 8831

Feature

Specification

Signaling protocol support

Session Initiation Protocol (SIP)

you can try as SIP.

Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
4 REPLIES
Cisco Employee

Ip phone 8831not registering

are you registering phones as SCCP or SIP?


Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
Community Member

Ip phone 8831not registering

Hello Nadeem

Thank you for your quick answer. Phones are registering as SCCP, I have uploaded the pack cmterm-devicepack9.1.1.21026-1.cop.sgn, but it gives me the nexte error:

Major, minor and maintenance version numbers obteined from the name do NOT match those of the current version.

any idea?

Cisco Employee

Re: Ip phone 8831not registering

I was refering some data sheet and rls notes, This is SIP phone and you are registering as SCCP, possible reason that its not getting register.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps12965/data_sheet_c78-726887.html

also check below read me file for compatibility

http://www.cisco.com/web/software/282074299/104182/cmterm-devicepack-9_1_1_21026-1_Readme.pdf

Table 1: Cisco IP Phone Models 8831 Firmware Load

Cisco IP Phone Model

CallManager Version

Supported Protocol

Executable on Software Page

MD5 hash

8831

7.1.5, 8.5.1, 8.6.2, 9.1.1 and higher

SIP

cmterm-8831-sip.9-3-3-5.cop.sgn

2a001eafb65868e7c5c51b9301695e16

Table 2. Features and Specifications of Cisco Unified IP Conference Phone 8831

Feature

Specification

Signaling protocol support

Session Initiation Protocol (SIP)

you can try as SIP.

Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
Community Member

Ip phone 8831not registering

Thank you very much!

I will try this and I will mantain you informed.

Regards!

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