IP Phone 8851 reseting

[wilsonsant]

Hi Guys,

My Customer that any IP Phone 8851 that is resenting sponteanously (default version 11-7-1-17). I verify in the logs and appear the message VPT not configured

Status Message

 [17:08:29 15-01-18] SEP706xxxxxxxxx.cnf.xml.sgn(HTTP)
 [17:08:30 15-01-18] VPN not configured
 [17:52:50 15-01-18] TCP-timeout
 [17:56:49 15-01-18] ITL instaled
 [17:56:50 15-01-18] SEP706xxxxxxxxx.cnf.xml.sgn(HTTP)
 [17:56:52 15-01-18] VPN not configured
 [11:11:24 16-01-18] SEP706xxxxxxxxx.cnf.xml.sgn(HTTP)
 [11:11:25 16-01-18] VPN not configured
 [11:11:31 16-01-18] SEP706xxxxxxxxx.cnf.xml.sgn(HTTP)
 [11:11:32 16-01-18] VPN not configured

Debug view

[15:38:34 16-01-18] DeviceName=SEP706xxxxxxxxx DeviceIPv4Address=10.x.x.x/24 IPv4DefaultGateway=10.x.x.y DeviceIPv6Address= IPv6DefaultGateway= ModelNumber=CP-8851 NeighborIPv4Address=10.y.y.y NeighborIPv6Address= NeighborDeviceID=GGG_MT180.xxx.com NeighborPortID=GigabitEthernet1/1/57 DHCPv4Status=3 DHCPv6Status=3 TFTPCfgStatus=1 DNSStatusUnifiedCM1=0 DNSStatusUnifiedCM2=0 DNSStatusUnifiedCM3=0 DNSv6StatusUnifiedCM1=0 DNSv6StatusUnifiedCM2=0 DNSv6StatusUnifiedCM3=0 VoiceVLAN=zz UnifiedCMIPAddress=10.96.t.t.t LocalPort=5xxxx TimeStamp=1516124179676 ReasonForOutOfService=14 LastProtocolEventSent=Sent:SIP/2.0 200 OK Cseq:101 NOTIFY CallId:a452a300-a5e13487-55ff6-168600a@10.m.m.m LastProtocolEventReceived=Rcvd:SIP/2.0 200 OK Cseq:102 REGISTER CallId:706bb925-ec420002-1093bdaf-4cb9990e@10.x.x.x ReasonForOutOfServiceText=LastTimeTCPclosed
 [15:38:37 16-01-18] DeviceImageDownloadFailure DeviceName=SEP706xxxxxxxxx IPv4Address=10.x.y.y IPv6Address= Method=3 FailureReason=2 Active=sip88xx.11-7-1-17 Inactive=cert.os.mfg.drop FailedLoadId=sip88xx.11-0-1-11 Server=10.p.p.p

I verified that there are another IP Phones the same model and the same version that not presenter this error message. I did changed firmware of verson 11.7-1-17 to sip88xx.11-0-1-11and the problem remain then I came back the firmware version. Any have idea about this?

Thank You,

Wilson.

[wilsonsant]

Hi Ricarlovesit,

Sorry, I believe that You answer for another discussion, correct?

Regards,

Wilson

[ricarlovesit]

Wilson,

Yes, disregard.

[wilsonsant]

Hi Guys,

I am verified the problem again and am attaching the logs. Coud You help, please.

Thanks,

Wilson

[Jaime Andres Roldan Schmidt]

Hello Wilson,

On the phone console logs is see several unregisters with different reasons.

Reasons 10 , 14, 17, 23 and 25

Please check: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/11_x/ccmalarms1151.html

What's interesting is that i saw 6 instances of TCP connections closing.

7568 DEB Jan 22 08:49:39.935215 (13870:14028) JAVA-SIPCC-SIP_TRANS: sip_transport_destroy_cc_conn: CC <PRIMARY_CCM>: closing the TCP connection
9927 DEB Jan 22 08:49:43.187046 (13870:14028) JAVA-SIPCC-SIP_TRANS: sip_transport_destroy_cc_conn: CC <SECONDARY_CCM>: closing the TCP connection
7498 DEB Jan 22 09:52:04.365221 (13870:14028) JAVA-SIPCC-SIP_TRANS: sip_transport_destroy_cc_conn: CC <SECONDARY_CCM>: closing the TCP connection
0730 DEB Jan 22 10:14:14.455236 (13870:14028) JAVA-SIPCC-SIP_TRANS: sip_transport_destroy_cc_conn: CC <SECONDARY_CCM>: closing the TCP connection
3296 DEB Jan 22 10:52:26.405229 (13870:14028) JAVA-SIPCC-SIP_TRANS: sip_transport_destroy_cc_conn: CC <SECONDARY_CCM>: closing the TCP connection
3642 DEB Jan 22 10:54:46.715217 (13870:14028) JAVA-SIPCC-SIP_TRANS: sip_transport_destroy_cc_conn: CC <PRIMARY_CCM>: closing the TCP connection

Do you have network connectivity issues between the phone and the CUCM?

Best Regards, Jaime

[ampdeck]

following. Is this resolved?