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Community Member

IP phone always update firmware from default router

  Hi all,

I am using Cisco IP Phone 7961. When I reset the IP Phone, it always updates firmware from default router first. So, start-up time is very long.

Please help me.

Thanks,

Thuc

10 REPLIES
Hall of Fame Super Silver

Re: IP phone always update firmware from default router

What system And version? What firmware version?

Sent from Cisco Technical Support iPhone App

Community Member

Re: IP phone always update firmware from default router

Hi,

I am using CUCM version 7.0.

Thanks,

Thuc

Hall of Fame Super Silver

IP phone always update firmware from default router

Hmm, bad rating just for asking a question on information that should have been provided in the first place

Good luck...

Cisco Employee

IP phone always update firmware from default router

To whoever rated (I'm assuming it was who posted the question), you DO NOT rate when someone is asking you for further information you failed to provide to give you answer to your question, and specially on a FREE forum where people like Chris, who have a lot of experience, try to help your for FREE.

Doing that, will get you no answers to any of your questions in no time.

+5 to Chris for trying to help here.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

IP phone always update firmware from default router

Hi Nguyen,

Remember the phone will download the files from the TFTP service specifiy at Option 150 (running DHCP) or the TFTP server specifiy manually on the phone.

Look like the TFTP specifify is not pointing to CUCM.

Regards

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Community Member

IP phone always update firmware from default router

Sorry Chris, Maybe wrong click ...

Thanks Jamie for your advice.

Thuc

Community Member

IP phone always update firmware from default router

Hi Ieosalcie,

I checked in IP Phone setting. There are alternate option "Yes" and the static TFTP IP address which is a cucm server.

So, any ideas.

Thanks,

Thuc

IP phone always update firmware from default router

Ok, so look like is pointing to the right TFTP server.

1. Go to Device->Device setting->Device Default.

2. Look for Cisco 7961 device type.

3. The firmware name should match with the one you want to upgrade the phone.

Be sure the last steps are right.

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Community Member

IP phone always update firmware from default router

Hi Leo,

The version is SCCP41.8-4-3S which is matched with firmware version in IP phone.

Thuc

IP phone always update firmware from default router

That's weird. Did you try restarting the TFTP Service?

Please remember to rate useful posts clicking on the stars below.
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