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New Member

IP Phone call out to PSTN

Hi guys,

Is there a way that Call Manager allows users to dial out from IP Phone to PSTN without pressing the speaker button or "New Call" button ?

Currently AVAYA users are able to dial the E164 numbers on their phone and the call will be connected. However, cisco phone needs 1 more step to press on the speaker button or "New Call" softkey button or after entering the E164 numbers, users will need to press on the "Dial" softkey. Anyway to bypass this step?

Currently we are proposing Cisco 8961 Phones to replace their AVAYA phones.

Any reply will be appreciated.



Everyone's tags (7)
Cisco Employee

IP Phone call out to PSTN

No, you need to either go off-hook and dial, or dial on-hook and press new call



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if this helps, please rate
Hall of Fame Super Silver

IP Phone call out to PSTN

Or you can also simply pickup the handset and dial or dial and pick up the handset.


New Member

IP Phone call out to PSTN

Hey guys,

I think Cisco Phones lose to Avaya IP Phone for this matter.

For Avaya user, they will only dial the numbers on the number pad and once finished enter the numbers, the phone will call out and connected to called party. This is because when user enter any first number, Avaya phone will activate the speaker phone automatically and once user completed entering the numbers, the call is being placed out to PSTN or Internal or Trunk call.

However, Cisco phones will need to have an extra step to press on the line button or speaker button or the "Dail" softkey button to place the call.

Anyone has other solution to this? Or is there a tweak to the setting which not known to us?

Any help or comments will be greatly appreciated. Thanks.

IP Phone call out to PSTN


Cisco handsets are capable of two different types of dialing. The first is digit-by-digit, which the Avaya phones are doing in your example.  The second is ENBLOC dialing.  ENBLOC means you send all the digits you want to dial at once.  On a phone this occurs when you press redial, dial from a directory, or just press the numbers first and then press the dial softkey.  

This is a feature and can be useful when you have variable length dialing plans and don't want to constantly encounter the T.302 timer or have to press # every time you want to complete dialing.  


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New Member

IP Phone call out to PSTN

You have been answered perfecty above by Java: