07-21-2008 01:57 PM - edited 03-15-2019 12:06 PM
Currently, we are deploying about 40 IP phones for our company(We already had about 100 ip phones). When we deploy these IP phones, some of them (1/5) stuck in the "Configuring IP" mode while others boot up successfully.
Phone model: 7970G
firmware version:
SCCP70.8-3-3SR2S (success)
SCCP70.8-3-3 (stuck)
07-21-2008 03:12 PM
if you try to configure the phones manually does it work??
usually configuring IP is not related to firmware but to a DHCP issue. do the switch ports have a valid DHCP scope or free ip addresses??
HTH
javalenc
if this helps, please rate
07-21-2008 05:44 PM
When I encounted with this issue, I tried to replace another phone set to the same switch port, and it can boot up.
So I wonder it might not the switch or network problem.
07-21-2008 09:44 PM
Hello Jeff,
Have you ran any debug ip dhcp commands?
This initially sounds like a DHCP or firmware issue.
Regards,
Justin
07-22-2008 06:51 AM
Can you teach me how to configure the phone "manually"?
for example, how to configure DHCP for a phone?
07-22-2008 04:16 AM
I wonder if its a licensing thing, have you checked your licenses since you started adding new phones?
07-22-2008 04:49 AM
I am experiencing the same problem but with different firmware.
Phone 7961
Firmware sccp41.8-3-4sr1s. The phone gets stuck in configuring up after upgrading firmware from sccp41.8-3-2sr1s.
I had to move the phone to a different port and go back to the lower revision. Trying to find out why this is happening
07-22-2008 05:19 AM
I've had this with a UC520 system as well as a 2800, with different handsets and differing software models.
Believe it or not my issue was dodgy wall sockets and badly made network cables.
After re-terminating the wall sockets and renewing the cables my issue dissapeared.
It looks like some of the sockets were providing power, but not providing adequate network capabilities.
07-22-2008 05:59 AM
My problem is while using the same switch port, same connection cable, some phone can boot up, but others are stuck in...
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