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ip phone doesnt give busy tone for the 2nd calls

Hi

when a 2nd call comes to the ip phone(which has already a call), calling person hear ringing tone instead of busy tone. This only happens internal calls.

If i call from outside i mean PSTN , it is ok, it gives busy tone for 2nd calls.

ccm 4.1.3

thkns

2 REPLIES
Bronze

Re: ip phone doesnt give busy tone for the 2nd calls

hi,

check whether "busy trigger" field on the line is set to "1".

regards

mehmet

Re: ip phone doesnt give busy tone for the 2nd calls

Go to the configuration for the Directory Number in CCM Admin. Check the busy trigger setting. If you want the second call to ring busy, this will need to be set to 1.

Hope this helps. If so, please rate the post.

Brandon

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