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ip phone firmware 8.3(5) for 7941

cris_jimenez
Level 2
Level 2

Hello folks

yesterday night I tried to upgrade the firmware of all my 7941s, however they are now down because every single screen on the phone says "file not found sccp 41.8-3-5s"

I went to device defaults and the fimware version is correct.

I uploaded the file to the server through the os administrator>software update and then, I went to device defaults and the fields changed for the sccp phones 7941 and 7961, however they are not getting the file from the server.

please help

9 Replies 9

Jaime Valencia
Cisco Employee
Cisco Employee

CUCM version?

please always mention that

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

6.1(2)

do you see the file in the TFTP server using the OS admin page??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

yes, that's what I did.

I uploaded the file using sftp and when it was successfully uploaded

Hi Cris,

It sounds like the Firmware files for CCM 4.X versions may have been used here. I believe the files for CCM 6.X should be different like .cop

Can you check on this :)

Hope this helps!

Rob

this is the file that I downloaded

cmterm-7941_7961-sccp.8-3-5.cop.sgn

Release Date: 30/Apr/2008

7941/7961 SCCP IP Phone load - Compatible CUCM Versions: 5.0(4)+

Size: 4146.16 KB

Have you tried restarting the TFTP server?

No. I'm going to try that

thanks

Hi Cris,

The problem seems to lie in the naming of the file;

"file not found sccp 41.8-3-5s"

Can you try (on one phone - via Device>Phone> Firmware Load Information>

Phone Load Name

Changing this to SCCP41.8-3-5 (all CAPS no spaces no "s"

Reboot the phone in question and see what happens.

Rob

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