07-30-2008 07:28 AM - edited 03-15-2019 12:18 PM
Hello folks
yesterday night I tried to upgrade the firmware of all my 7941s, however they are now down because every single screen on the phone says "file not found sccp 41.8-3-5s"
I went to device defaults and the fimware version is correct.
I uploaded the file to the server through the os administrator>software update and then, I went to device defaults and the fields changed for the sccp phones 7941 and 7961, however they are not getting the file from the server.
please help
07-30-2008 08:03 AM
CUCM version?
please always mention that
HTH
java
if this helps, please rate
07-30-2008 08:05 AM
6.1(2)
07-30-2008 08:06 AM
do you see the file in the TFTP server using the OS admin page??
HTH
java
if this helps, please rate
07-30-2008 08:08 AM
yes, that's what I did.
I uploaded the file using sftp and when it was successfully uploaded
07-30-2008 08:11 AM
Hi Cris,
It sounds like the Firmware files for CCM 4.X versions may have been used here. I believe the files for CCM 6.X should be different like .cop
Can you check on this :)
Hope this helps!
Rob
07-30-2008 08:13 AM
this is the file that I downloaded
cmterm-7941_7961-sccp.8-3-5.cop.sgn
Release Date: 30/Apr/2008
7941/7961 SCCP IP Phone load - Compatible CUCM Versions: 5.0(4)+
Size: 4146.16 KB
07-30-2008 08:30 AM
Have you tried restarting the TFTP server?
07-30-2008 08:37 AM
No. I'm going to try that
thanks
07-30-2008 08:39 AM
Hi Cris,
The problem seems to lie in the naming of the file;
"file not found sccp 41.8-3-5s"
Can you try (on one phone - via Device>Phone> Firmware Load Information>
Phone Load Name
Changing this to SCCP41.8-3-5 (all CAPS no spaces no "s"
Reboot the phone in question and see what happens.
Rob
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