Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

ip phone firmware 8.3(5) for 7941

Hello folks

yesterday night I tried to upgrade the firmware of all my 7941s, however they are now down because every single screen on the phone says "file not found sccp 41.8-3-5s"

I went to device defaults and the fimware version is correct.

I uploaded the file to the server through the os administrator>software update and then, I went to device defaults and the fields changed for the sccp phones 7941 and 7961, however they are not getting the file from the server.

please help

9 REPLIES
Cisco Employee

Re: ip phone firmware 8.3(5) for 7941

CUCM version?

please always mention that

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: ip phone firmware 8.3(5) for 7941

6.1(2)

Cisco Employee

Re: ip phone firmware 8.3(5) for 7941

do you see the file in the TFTP server using the OS admin page??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: ip phone firmware 8.3(5) for 7941

yes, that's what I did.

I uploaded the file using sftp and when it was successfully uploaded

Hall of Fame Super Red

Re: ip phone firmware 8.3(5) for 7941

Hi Cris,

It sounds like the Firmware files for CCM 4.X versions may have been used here. I believe the files for CCM 6.X should be different like .cop

Can you check on this :)

Hope this helps!

Rob

New Member

Re: ip phone firmware 8.3(5) for 7941

this is the file that I downloaded

cmterm-7941_7961-sccp.8-3-5.cop.sgn

Release Date: 30/Apr/2008

7941/7961 SCCP IP Phone load - Compatible CUCM Versions: 5.0(4)+

Size: 4146.16 KB

New Member

Re: ip phone firmware 8.3(5) for 7941

Have you tried restarting the TFTP server?

New Member

Re: ip phone firmware 8.3(5) for 7941

No. I'm going to try that

thanks

Hall of Fame Super Red

Re: ip phone firmware 8.3(5) for 7941

Hi Cris,

The problem seems to lie in the naming of the file;

"file not found sccp 41.8-3-5s"

Can you try (on one phone - via Device>Phone> Firmware Load Information>

Phone Load Name

Changing this to SCCP41.8-3-5 (all CAPS no spaces no "s"

Reboot the phone in question and see what happens.

Rob

353
Views
0
Helpful
9
Replies