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IP Phone have to press Answer button before answering

Hi all,

Several IP phones in my place has a strange problem. Normally, when there is an incoming call, what we have to do is just pick up the handle and talk, but sometimes users have to press the "Answer" softkey to answer the call. And after a reset, the problem disappears. Any good explanation on this ?

I'm using CCM 4.1(3)SR4D, and firmware SCCP11.7-2-3S for 7911 IP Phone and TERM41.7-0-3-0S for 7961 IP Phone.

Thanks.

Wiyandi

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: IP Phone have to press Answer button before answering

Hi,

For the 7961, the bug you are facing is CSCsc99161 - 7970 will not go offhook except via softkey.

Release notes of 7961:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7961/relnotes/6141703.htm#wp1036069

The caveat is shown in this link:

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc99161

wow... upgrading 1500 phones, that's going to take some time... :(

I can't find any caveat for 7911 phones.

5 REPLIES
New Member

Re: IP Phone have to press Answer button before answering

Hi Wiyandi,

I have encountered this on 7960 before. We upgraded it to 8.0(2) to solve the problem.

Maybe you can upgrade it to the latest firmware.

HTH,

:)

New Member

Re: IP Phone have to press Answer button before answering

Many thanks Eugene, but is there any release notes from Cisco about this problem ? I tried to find it, but I haven't found any related to this. My client need a strong reason (documented one) before deciding to upgrade the firmware.

I once upgrade firmware, and because of a single cluster deployment and almost 1500 phones, it really takes time for all phones to upgrade.

Regards,

Wiyandi

New Member

Re: IP Phone have to press Answer button before answering

Hi,

For the 7961, the bug you are facing is CSCsc99161 - 7970 will not go offhook except via softkey.

Release notes of 7961:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7961/relnotes/6141703.htm#wp1036069

The caveat is shown in this link:

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc99161

wow... upgrading 1500 phones, that's going to take some time... :(

I can't find any caveat for 7911 phones.

New Member

Re: IP Phone have to press Answer button before answering

Eugene,

Thank you very much. Great finding. I wonder how long you have involved in voice deployment, and how much bugs you have found. And I'm happy that you can share it to me. Many thanks. Nice to know you :)

Wiyandi

New Member

Re: IP Phone have to press Answer button before answering

Glad I could help, Wiyandi.

I dun think you what an answer to that...

Just to share, to find out the caveats for any stuffs, phones or CCM or anything else.

You can go to www.cisco.com/univercd

How I found the previous caveat, is to go to IP phones, select the model, release notes and the version of your phone.

It's very useful.

:)

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