07-03-2013 11:32 PM - edited 03-16-2019 06:13 PM
Hi,
I this issue that when callers are trying to call an extension and dropped the line, the extension will keep on ringing forever until the the phone goes off-hook. If i configure the connection plar in my FXO the extension dedicated to the FXO behaves normaly meaning if the caller drops the line enev the phone does not go off-hook the rigning will stop. does this have something to do with sip-ua config?
Thanks
Bernard
Solved! Go to Solution.
07-04-2013 06:21 AM
http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml
However a correctly written TCL script should eventually hang up the call when ext. doesn't answer.
07-04-2013 07:06 AM
The UC500 software pack includes all the needed files for CME and CUE.
07-04-2013 12:00 AM
You have not explained the call flow for the problem.
07-04-2013 12:05 AM
Hi Buddy,
scenario 1. (without connection plar configured on voice-port x/x/x)
1.outside caller calls FXO number
2.then AA prompts for extension
3.caller dials extension
4.extension rings
5.caller drops line
6. extension keeps on ringing
scenario 2. ( connection plar configured on voice-port x/x/x)
1.outside caller calls FXO number
2.then AA prompts for extension
3.caller dials extension
4.extension rings
5.caller drops line
6. extension stops ringin
hope its clear
07-04-2013 03:23 AM
Please explain in scenario 1, how it is possible that AA (which AA ?) kicks in without "connection plar".
In any case, if scenario 2 works fine for you, just use it.
07-04-2013 03:38 AM
oops sorry that was wrong if with connection plar...call directly goes to the deisred extension. AA is via the TCL script which i configure as application under the dial-peer voice XXX pots config. but reading some posts most of the configs uses connection plar pointing to the CUE AA. Seems that would be the best approach..
07-04-2013 04:03 AM
Perhaps you are using opx option for scenario 2, otherwise is strange, as the normall problem of lack of disconnect supervision should exist in both cases.
07-04-2013 05:43 AM
no opx on the connection plar on option 2. i just configure connection plar XXX. Actualy i think it would be better to run the CUE AA rather than the simple aa via TCL srcipts. This is the scenario that i get a forever ring issue. while the tcl script kicks in and caller dials the desired extension then gets impatient and drops the call without anybody picking up on the other end the extension will continously ring. or another option is to make a forward noan on all the extensions..to a VM
07-04-2013 06:21 AM
http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml
However a correctly written TCL script should eventually hang up the call when ext. doesn't answer.
07-04-2013 06:38 AM
im thinking of using the CUE AA...but again i facaed an issue as this is an old UC500 box and the CUE running is version 2.3..I have a UC520 running on CUE 3.0..i read that i cannot interchange scripts due to compatibilities.. planning to upgrade the CUE on UC500 to have it at least running on CUE 3.0 or better..just now i realized its better to use the AA of CUE rather than using the TCL scripts..so you think the TCL should handle the call hang up?
07-04-2013 06:40 AM
You should update everything.
TCL script behavoir as answered above.
Thank you for the nice rating and good luck!
07-04-2013 07:01 AM
BTW..i cant seem to find the CUE version for the ISE? I always see AIM..and NME...versions.does cisco offer the ISE version as well?
07-04-2013 07:06 AM
The UC500 software pack includes all the needed files for CME and CUE.
07-07-2013 01:32 AM
Hi Paolo,
I have managed to upgrade the CUE version from 2.3 to 7.0... its working fine now..thanks for your support,
Best Regards,
Bernard
07-07-2013 03:09 AM
Latest CUE for an UC500 is 8.6.5
Thank you for the nice ratings and good luck!
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