We are facing error while logging through the Cisco IP Phone , but if we press services button in IP Phone that error will go and will be logged in to the phone.
Error message : Error Response Language resource not available: java and .util.PropertyresourceBundle
We are using System version: 188.8.131.520-3 and Administration version: 184.108.40.206-1
Please guide me on this issue.
It would be interesting to know if only one phone is affected or all the phones are reporting this error. Also which phone models are affected and which were the last configuration changes on the Call Manager prior to experiencing the error (i.e. changing the phone locale) and if the Service button ever worked fine before (meaning, it didn't report the error message).
I would start the troubleshooting by doing a factory reset on the affected phone. It will update its firmware and localization which could fix this issue.
As I don't know the exact model of the affected phone, please find a link with the most common phone models and how to reset them to factory defaults:
Let us know how it goes after that,
Dear German Mendivil,
You have asked for which IP Phone model. here we are having 7941 and 7942 model, and it is affecting all IP phones.I have created profile for new users on 9th november 2010 and problem started on 10th nov 2010 for all IP Phones that is the problem mentioned earlier. After pressing services button on the phone the error message displayed on the screen goes of. kindly suggest
Could you please choose one 7941, reset it to factory defaults and check if the issue is still present?
Complete these steps:
Unplug the power cable from the phone, and then plug in the cable again.
The phone begins its power up cycle.
Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.
The line buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.
If you repeat a key within the sequence, for example, if you press 1223456789*0#, the sequence is still accepted and the phone resets.
If you do not complete this key sequence or do not press any keys, after 60 seconds the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter this key sequence correctly, the phone displays this prompt:
Dear German Mendivil,
Yes i have restarted 7941 model and the problem still exist and is effecting 240 IP Phones.
Kindly do the needful.
Are you using any localization? (any locales installed on Callmanager?).
Which exact firmware are the 7941 and 7942 phones running?
Are there any other phones registered on the same CM which are not affected?
If yes, which models and firmware version?
I suggest you select one phone as a test device, please set the locales to EN-US, try to login with Extension
Mobility and check if this make any difference. If it works fine, try to install the previous locale on the CM,
restart the TFTP service on the CM where the phone is registered and check again.
It would also be useful to upgrade the firmware version of that test phone to one of the latest and check
if the issue is still present.
Dear German Mendivil,
1. I din't get what you mean to say on localization installed on callManager. how do i find it in Callmanager.
2.you have asked for which firmware are 7941 and 7942 model are using, which i have already mentioned in this loop of conversation, if i am not wrong this is what i mentioned System version: 220.127.116.110-3 and Administration version: 18.104.22.168-1.
3.All IP Phones are getting effected which are registered on same CM.
4.how to set the locales to EN-US ?
1. What I meant with localization is to know if you have installed any language locales on the Call Manager, a part from the default English from US (EN-US).
2. Regarding the firmware, 22.214.171.1240-3 is the CM version. However, I am interested on the firmware version of the software running on the 7941s and 7942s. This can be checked from the phones itself going to Settings -> Model Information -> Load file.
4. The Locale can be changed from the phone configuration in the Call Manager. Go to Cisco Unified CM Administration -> Device -> Phone -> Select one affected phone -> User Locale.
I guess it will be helpful at this time to do a Webex session to speed up the investigation.
Could you please open a case with Cisco TAC service request?
Yes i got what you meant, Locales used in our CallManager is English from US (EN-US).
Reguarding the CM Version we are using SCCP41.8-3-2S as mentioned in Load File and user Locale set to None option.
Reguarding TAC service request as you have suggested let see for time being if possible will try to solve by mails. If this doesnot work then i will go with
Webex session. Tell me what else need to be done through mail only.
You could try to upgrade to the latest firmware version 8.5(4):
* For 7941: http://tools.cisco.com/squish/b0bFAD
* For 7942: http://tools.cisco.com/squish/52f142
Once you have upgraded the firmware, restart the TFTP Service in Call Manager and check if you manage to fix the issue.
If this doesn't fix it, please open a service request, as we will most likely need to collect traces of a failing example and analyze them.
IP Phone issue is solved. I have restarted Cisco Extension Mobility in CM. Thanks for your support.
You can close the Case Ref# 01205082.
Thanks and Regards,
Thanks for your reply! I am glad you managed to fix the issue after restarting Extension Mobility service on CM.
It made sense to be either an issue with the phone firmware, locale or Extension Mobility service.