i have installed cucm7.0 (ccmpub and sub)..when the ip phone 7970 registers with the ccmpub it shows "SCCP70.8-5-2SRIS" "auth fail" and "local authentication failed: SCCP70.8-5-2SRIS" error before registering to the ccmpub server. but when i remove the network cable from ccmpub it fail over to the second ccmserver (sub) but gives about error continuously after 2~3 minutes of gap..i chose unsecure mode in device security...do i have to change the firmware??
We were working on a similar thread last week and the issue turns out to be that the phone firmware needs to be @ 8.5.2 before trying to go to 8.5.2sr1
Firmware Upgrade Issues for SCCP
Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later.
Do i need to remove the 8.5.2SR1 firm ware files from tftp (ccm) server and then upload 8.5.2 firmware file to tftp...so that phone can restart with the 8.5.2 firmware file...then again replace the 8.5.2 firmware file with 8.5.2SR1...so that phone be able to accept the 8.5.2SR1 firmware..isn't it
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...