Accepted Solutions
Hi Bejoy,
Why not leverage the "Busy" Greeting on the users voicemail box
itself
In Unity Connection...at least when we built ours, the Busy Greeting for users
was not enabled by default. On the user that you are using to test with make
sure that the Busy Greeting has been enabled with no end date and time.
When you call a user in an "off hook/busy" condition that has a busy trigger
of 1 you should forward to Unity Connection and receive the Busy Greeting that let's the second
caller know that the person is on a call and will return their call ASAP.
You can set the Busy Greeting for users in Bulk with Unity Connection;
Here's a clip;
To Edit User Account Information in Bulk Edit Mode (some editing from original)
Step 1 
In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Greeting page, change settings as applicable.
Note The Status message at the top of the Edit Greeting page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 4 Select Submit.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
Try a couple of test users first to come up with the exact plan.
Cheers!
Rob
"Why do the best things always disappear "
- The Band
Hi Bejoy,
Why not leverage the "Busy" Greeting on the users voicemail box
itself
In Unity Connection...at least when we built ours, the Busy Greeting for users
was not enabled by default. On the user that you are using to test with make
sure that the Busy Greeting has been enabled with no end date and time.
When you call a user in an "off hook/busy" condition that has a busy trigger
of 1 you should forward to Unity Connection and receive the Busy Greeting that let's the second
caller know that the person is on a call and will return their call ASAP.
You can set the Busy Greeting for users in Bulk with Unity Connection;
Here's a clip;
To Edit User Account Information in Bulk Edit Mode (some editing from original)
Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Greeting page, change settings as applicable.
Note The Status message at the top of the Edit Greeting page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 4 Select Submit.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
Try a couple of test users first to come up with the exact plan.
Cheers!
Rob
"Why do the best things always disappear "
- The Band
