Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

IP phone user busy treatment

Dear Experts,

One of my customer has a requirement:

when an ip phone extension is called, and if the user is busy the system should play a message that the user is busy and prompt to leave a voice message. The voice mail must be delivered to the called parties' voice mail box.

The 1st part, that is playing a message 'The called person is busy please leave a message' has been accomplished by forwarding the call if busy to a Cisco Unity cxn call handler and playing a greeting.

But we are stuck with delivering voice mail to corresponding user mail boxes.

Please advice if you have any work around for this.

Regards

Bejoy Thomas

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

IP phone user busy treatment

Hi Bejoy,

Why not leverage the "Busy" Greeting on the users voicemail box

itself

In Unity Connection...at least when we built ours, the Busy Greeting for users

was not enabled by default. On the user that you are using to test with make

sure that the Busy Greeting has been enabled with no end date and time.

When you call a user in an "off hook/busy" condition that has a busy trigger

of 1 you should forward to Unity Connection and receive the Busy Greeting that let's the second

caller know that the person is on a call and will return their call ASAP.

You can set the Busy Greeting for users in Bulk with Unity Connection;

Here's a clip;

To Edit User Account Information in Bulk Edit Mode (some editing from original)


#

Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.

#

If the user accounts that you want to edit in bulk do not all appear on  one Search page, check all applicable check boxes on the first page,  then go to the next page and check all applicable check boxes, and so  on, until you have selected all applicable users. Then select Bulk Edit.

#

Step 2 On the Edit Greeting page, change settings as applicable.

#

Note The  Status message at the top of the Edit Greeting page tells you how many  user accounts are being edited. Also note that the page is populated  only with the fields that you are allowed to edit in bulk mode, and that  the fields available for edit also depend on whether all of the user  accounts reside on the local server.

#

Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.

#

Step 4 Select Submit.

#

Step 5 If  applicable, continue to change settings for these user accounts on the  related pages available from the Edit menu. As you make changes on each  page, select Submit before going on to the next page to make additional changes.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545

Try a couple of test users first to come up with the exact plan.

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

2 REPLIES
Hall of Fame Super Red

IP phone user busy treatment

Hi Bejoy,

Why not leverage the "Busy" Greeting on the users voicemail box

itself

In Unity Connection...at least when we built ours, the Busy Greeting for users

was not enabled by default. On the user that you are using to test with make

sure that the Busy Greeting has been enabled with no end date and time.

When you call a user in an "off hook/busy" condition that has a busy trigger

of 1 you should forward to Unity Connection and receive the Busy Greeting that let's the second

caller know that the person is on a call and will return their call ASAP.

You can set the Busy Greeting for users in Bulk with Unity Connection;

Here's a clip;

To Edit User Account Information in Bulk Edit Mode (some editing from original)


#

Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.

#

If the user accounts that you want to edit in bulk do not all appear on  one Search page, check all applicable check boxes on the first page,  then go to the next page and check all applicable check boxes, and so  on, until you have selected all applicable users. Then select Bulk Edit.

#

Step 2 On the Edit Greeting page, change settings as applicable.

#

Note The  Status message at the top of the Edit Greeting page tells you how many  user accounts are being edited. Also note that the page is populated  only with the fields that you are allowed to edit in bulk mode, and that  the fields available for edit also depend on whether all of the user  accounts reside on the local server.

#

Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.

#

Step 4 Select Submit.

#

Step 5 If  applicable, continue to change settings for these user accounts on the  related pages available from the Edit menu. As you make changes on each  page, select Submit before going on to the next page to make additional changes.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545

Try a couple of test users first to come up with the exact plan.

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

New Member

IP phone user busy treatment

Thank You Rob,

That worked perfectly.

206
Views
5
Helpful
2
Replies