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Ip Phones 7970-7941-7961 - security error


I have  a problem with some ip phones models that was on secure mode,  since last month we got a security error on displays, I restart the cluster and nothing. I check with a pc on phone vlan and can reach all URL.

When I config those  phones on non-secure mode, I lost the corporate directory ( no come on the display), missing the acctual time zone and cant be setting again, also the expation modules cant go UP.

When check the LSC certificates display says: "NOT INSTALED".

(srry for my eng, not so good)

need a little help with this =)


Cisco Employee

Ip Phones 7970-7941-7961 - security error

What call manager version are you using?  CUCM 8.x+ is the only version that security should have anything to do with phone services not working.  Do the phones register or fail to register with a security error?  You could try on a test phone to delete the ITL and/or CTL file and see if the phone registers correctly with a non-secure phone security profile set on it in CUCM.  If that doesn't work the call manager logs will tell us why the phone isn't registering properly.

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