IP phones do not show missed calls, receive calls, and place calls
I have a 7941, 7941G, and 7942G IP phones that are not displaying missed calls, receive calls, and place calls. I reset the phones and still is not displaying the missed calls, recieve place calls records. We have call manager 8, any suggestions?
IP phones do not show missed calls, receive calls, and place cal
I had this issue with a few random phones. Turned out the phones were moved to new locations where a Voice VLAN was not configured on the switchport for the new location. I already had System/Enterprise Parameters Configuration was set to "internal" as suggested in the previous posts.The interfaces "auto qos voip cisco-phone" was also missing on the switchport configs. Once these were in place, I reset the phone and everything was back to normal.
Might want to ensure that the "Log Missed Calls" is checked on the DN configuration for that line.
As a last resort, if all other phones are logging the missed/recieved/placed calls properly, you can try a full reset on that phone.... keep holding # then power off and power on. When the line LEDs start blinking back and forth release #. Then press 123456789*0#
I am having this problem too, but only have it on 7942 phones and in only one location, so I checked that the "Service Provison" was in "Internal" and the Line option "Log Missed Calls" was active, but it did not resolve the issue.
I have another location with other 7942 phones, and it work good, so I ask you, it could be a firmware problem?
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