IP phones not registering to new server after changing the order in cucm group
IP phones not registering to new server after changing the order in cucm group.
All the IP phones were registered to Server 1 (old subscriber ). After adding a new subscriber Server 2, we planned to register half of the phones to the new subscriber. Hence added the new server in the cluster, created a new cucm group with the new subscriber as the primary server, pointed the device pool to the new cucm group and applied the device pool for the required phones. After resetting the device pool, only few phones were seen taking the updated cucm list and registered to the new subscriber as needed. Still more phones retained their old config and remain registered to the old subscriber. Even tried restarting cucm and tftp services but no use.
Re: IP phones not registering to new server after changing the o
The phones are not showing any error but registered to the cucm as per the previous device pool config. i.e., They retain their existing config even after reset and not taking the config as per the new cucm group in the new device pool.
IP phones not registering to new server after changing the order
If the phones are not going to the new server that has nothing to do with the phones, a factory reset won't help at all.
This means the sepMAC.cnf.xml file is not being updated, and that is in the TFTP.
Try restarting the TFTP services and reset affected phones, if still no avail, go to TFTP service parameters and change the parameter that should say build selective to build all config files and reset TFTP again. Then reset all phones.
Then go back to TFTP service parameters and reset the setting to build selective.
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