Hi I am installing IPCC to interact with CCM Business manager 6.1.2. I have loaded the software on a different server and have just logged in to the CRS application for the first time. I am in the middle of the initial setup and have loaded the license file and am now a Call Manager Configuration page, When I try to add the 2 JTAPI usernames and passwords, I get an the following error message "Could not create JTAPI user on Call manager, Users may already exist"
These users do not exist in Call manager though. Has anyone come across this problem before?
I get the same issue when I use other usernames. Its a very weird problem. I created another app user in CCM and gave the user rights to everything. This is the user i chose for my AXL user. This worked for a while, but further in the installation, when i am configuring the JTAPI stuff, no JTAPi provider appears. When I go to modify the JTAPI provider config, the JTAPI and RM users are not selected at all. I go to select them again and then I get the original error message saying that users can't be created and that they already exist in CCM..
Try using the ccmadministrator user as AXL user, for the RM and JTAPI providers ensure you are providing new user during CRS configuration as it adds it to CM. Ensure AXL and CTI Manager services are running on CM. If that does not help get the MIVR (if they got created) and MADM logs.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.