One of my customers is running CUCM 6.1.3 and IPCC 5.0(2). Now everything is working just fine. But one of the Supervisors wants to have the Queue status on his phone by having the IP Phone Agent appl installed.
After having everything configured, I tried logging the IP Phones Agent in. But then I got an error back saying: "Line is restricted. Contact system administrator to lift the restriction or user a different extension.". The IP Phones is configured on a EM Profile, exactly the same way it has been done for a one other Supervisor.
I did find some topics but these where all about Device restrictions and did not solve the issue I have.
If you followed the instructions completely you would have created a user in UC Manager for the IPPA service to run as. You must associate the UDP and physical phones to this user as well if you will be using IPPA. This allows the IPPA service CTI control.
I have configured both IPCCrmcm user and IPCCjtapi user. I associated all ICD phones with the IPCCrmcm user. But because this is Application User I can't associate UDP's with this user, only IP phones.
The other strange thing is that I have 2 other phones configured exactly the same way, and they work perfectly.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...