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IPCC Agent Login

Is there a way to have an agent login as another desk into IPCC where they receive agent calls to that phone without using Extension Mobility?

1 REPLY
VIP Super Bronze

Re: IPCC Agent Login

Not if you want to use the same username and IPCC Extension.

You could create a separate End User in UCM and assign the IPCC Extension on the other phone to this separate account but this will make your reporting garbage since the same user will have multiple accounts that their metrics will be spread across.

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