Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCC agent phone not ready

Hi,

I swapped the 7941 phone for another and now the agent cant log in. She gets the message"cannot go to ready state when the phone is out of service. Other state changes are possible.

what do I need to look at? Would restarting the ctimanager service on the server help? Would it affect any agent in the ready state?

CRS 4.0.3(80)

Thanks,

Randall

6 REPLIES
Hall of Fame Super Red

Re: IPCC agent phone not ready

Hi Randall,

Did you re-associate the phone to the user (CTI Controlled device)?

Rob

New Member

Re: IPCC agent phone not ready

I put back her old phone and get the error. So she is still associated with the old phone

New Member

Re: IPCC agent phone not ready

Also, make sure that the phone itself is associated with RM User.

New Member

Re: IPCC agent phone not ready

How do I check that? i must not be looking in the right place.

What about restarting the cti manager service?

RC

New Member

Re: IPCC agent phone not ready

starting the ctimanager service on both servers fixed the problem and it also knowcjed off the other agents.

FYI

Randall

New Member

Re: IPCC agent phone not ready

Here is a link I found.

http://www.cisco.com/warp/public/78/faq-ipcc-exp-ipivr.html

Thanks for the help!

RC

172
Views
0
Helpful
6
Replies
CreatePlease login to create content