Hi I'm trying to troubleshoot a complaint that dtmf tones are not recognized at the ACD menu. The complaint alleges the callers are from 2 specific area codes. The calls come in on an analog trunk and are then sent to a route point to IPCC 4.0(5). Calls from other area codes work fine. Any suggestions for troubleshooting are appreciated.
Isn't that only required for a 323 gateway? I'm using MGCP. The other thing that baffles me about this is the problem is only reported for callers from a couple of area codes. All other calls work as expected. I personally believe it is a problem on the callers side but I can not figure out how to prove that.
You are right about MTP, I'm so used to H323 gateways. Which type of voice interfaces do you use ? Is it possible to tune input gain (or attenuation) on voice-ports maybe dtmf level from this area (or carrier) is too low or to high and distorsed.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...