When an agent is logged in (either using CAD or IP Phone agent) are they allowed to still get calls (non-call center related) to their ip phone? In my scenario, there is only a single DN defined on the phone (do not want to define more DN's). For example, if an agent is logged in, can an outside call from PSTN still be dircted to them? Or by the act of being "logged in" are outside calls not permitted reach agents phone?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...