IPCC Enterprise 6.0: Average Aband Queue time on Skill Group
Can somebody tell me where I can find the "Average Aband Time to Half" for a certain Skill Group? The fields AvgDelayQAbandToHalf, DelayQAbandTimeToHalf and CallsAbandQToHalf in the Service_Half_Hour table are not applicable in a IPCC Enterprise environment(ICM + CCM + VRU) according to ICM documentation; indeed, looking this table, the three fields don't seem to reflect the real behaviour of the Skill Group. In the Skill_Group_Half_Hour table we can find only the number of calls abandoned in queue: it is possible that in a IPCC environment we lost such informations that we have instead if there is an Avaya ACD or similar? I cannot use the Call Type half hour because the routing scripts queue on more of one Skill Group depending on traffic, hour of day and day of the year too. I don't believe to be possible...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
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CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
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involving TAC. This document discusses the bas...