Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCC Error: Directory Services server unavailable

We just upgraded our Call Managers to 4.1(3) from 4.0(2)sr2c. Now our call center agents are unable to login to their CAD and getting a directory services error. Any ideas?

1 REPLY

Re: IPCC Error: Directory Services server unavailable

Did you upgrade the JTAPI on the IPCC server after the CCM update? DCDirectory service started on CCM (if using DCD for LDAP)?

To do IPCC JTAPI Update

On IPCC server, Start -> Programs -> CIsco -> Cisco CRA Administrator -> JTAPI update tool (or something close).

350
Views
0
Helpful
1
Replies
CreatePlease login to create content