With version 5.1 can you have an agent be associated with two devices? If I am associated with my phone on my desk as an agent can I be associated with a phone at a helpdesk. I want to be able to login as a agent from another phone and receive calls that come into the queue to that phone. Is this at all possible?
Sure it's possible if you use Extension Mobility. The requirement of "single line appearance for IPCC Extensions" is not going away. It continues to be present in UCCX 7.0 for example.
If you want to take calls from multiple phones (not simultaneously), configure a User Device Profile and assign the IPCC Extension to that. Note that you'll need to associate the UDP as well as any phones you will be logging in on to the "RMCM" user to ensure proper CTI control occurs.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...