I?m trying to change ICD script on IPCC express 4.0(1) so that a customer while waiting in the queue can hit 1 and get a Voicemail. There is a step that waits while queued but I don?t know which step I should use instead so that it can be interrupted and receive the DTMF input. Any suggestions?
Use menu step and give option of dialing digit to voice mail. Then do a redirect step and put Setcontactinfo step to handled (so not counted as abandoned) then end step in successfull branch of redirect..
here is one i did for a customer. VERY VERY basic mind you since im not a guru at this. but i have it queued and gives them a prompt (2nd prompt) if in queue to leave a message to a general delivery mailbox i set up.
I had a similar requirement for a customer and was building something along the same lines when I came across your script. It is very helpful.
I had some questions regarding the variables, specifically the prompts. Could you go over a basic description of the AFTERPMPT, Leave_Message, and advert prompts. Just curious to find out the playback to the contact. I would greatly appreciate it.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...