One of the queue's we have in IPCC Express has a MOH that sounds terrible. It ic scratchy and cuts in and out. Is there some way I can change the MOH selection for that queue to one that actually plays and sound normal?
First of all, you need to find out who's playing that MoH.
Depending on different stage of the call, the MoH could be played by CUCM or UCCX. For example, when the call is waiting in queue, the MoH is *usually* played by UCCX. When the agent put the call on hold, MoH is usually played by CUCM.
If you got a poor quality MoH, you need to do a packet capture on the source and the destination to compare. usually caused by dropped or duplicated packets.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...