we have a new customer which need to see some IPCC Express reports like queue hold, agent talk time, ......
I don't have any sample report to show them. If you send me various sample reports in PDF or word document, that would be very appreciated.
This is provided by the BU along with the rest of the product documentation. Please take a cursory look at CCO prior to asking questions.
Cisco Unified Contact Center Express 7.0(1) Sample Historical Reports