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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

IPCC Express

Hi All,

I've changed CSS and partition in CTI RP and jtapi phones in CUCM and in IPCC express. since then, when I call CTI RP, I receive busy tone. any suggestion would be very appreciated.

thanks

Alex

2 REPLIES

Re: IPCC Express

from where u did change it CCX or CCM ?

cisco recommened to change it from CCX

then go CCX admin and re synic the CTI and ports as well

good luck

New Member

Re: IPCC Express

"Subsystems"

"jTapi"

"resync"

You can check and/or resync from there.

You may want to do this during non-peak times. Once the sync starts, just let it run.

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