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IPCC IVR loops on inbound calls

Hello

We have CRS Engine 4.1 and CUCM 6.0.Everything was working fine but suddenly the IVR started looping and outbound cals also were blocked.The IVR lopped twice and then the call was disconnected.But we did a restart on the CRS engine it started working fine.

Could anyone suggest what the possible reason could be for this error!!!!

Thanks.

1 REPLY
VIP Super Bronze

Re: IPCC IVR loops on inbound calls

It's a little late now. You needed to do some troubleshooting like reading the MIVR logs with debugging turned on while the problem was happening.

If it happens again, I would recommend:

A) Doing a reactive script debug to see if you can walk through and reproduce the behavior. Perhaps a condition changed that you did not expect and the script did what it was supposed to in that scenario.

B) Turn on debugging as soon as you hear that it is happening (System > Trace Configuration), get a couple call examples, and then make a copy of the current MIVR log file. Do not leave debugging on as it can impact the server performance!

With some log files showing an exception we can try and troubleshoot further; or, you can open a TAC case.

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