IPCC - Recording Problems with CAD users

[jonathangomez]

CAD and CSD user after recording the conversation, seeing first 3 to 4 seconds  conversation missing when playback.

I have a Contact Center Express 7.0(1)SR05_Build504

I need to resolve this issue.

Somebody knows how to resolve this?

[kartik.bhatia]

you are using CAD inbuilt VoIP recording service to record the calls? or using a 3rd party recording solution?

If using CAD - using SPAN or VoIP Monitoring?

[jonathangomez]

Hi.

We use CAD;

In the phones we have enabled the Span to PC Port.

Thanks.