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New Member

IPCC - Recording Problems with CAD users

CAD and CSD user after recording the conversation, seeing first 3 to 4 seconds  conversation missing when playback.

I have a Contact Center Express 7.0(1)SR05_Build504

I need to resolve this issue.

Somebody knows how to resolve this?

2 REPLIES
New Member

Re: IPCC - Recording Problems with CAD users

you are using CAD inbuilt VoIP recording service to record the calls? or using a 3rd party recording solution?

If using CAD - using SPAN or VoIP Monitoring?

New Member

Re: IPCC - Recording Problems with CAD users

Hi.

We use CAD;

In the phones we have enabled the Span to PC Port.

Thanks.

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