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VIP Super Bronze

IPCC STOPED routing call, playing prompts! Urgent!

Please this is very urgent!!!

I have an IPCC 4.0.5 server in my lab. I have a job to do for a customer tomorrow and need to simulate a few things.

My IPCC server suddenly is not playing prompt or routing calls.

when a call comes in it routes to the CTI port and after a few seconds it just cuts off.

I have created another script with a redirect step and same thing happens, IPCC does not redirect call

I have restrated IPCC, crs engine but no luck.

Is anyone who can help on this. Pleaase

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2 REPLIES
Hall of Fame Super Silver

Re: IPCC STOPED routing call, playing prompts! Urgent!

Is the enginer running?

Are the CTI ports/route points registered?

Have you looked in MIVR logs for clues?

Chris

VIP Super Bronze

Re: IPCC STOPED routing call, playing prompts! Urgent!

cderen,

Thanks for your response.

The problem was actually not with IPCC.

It was configurations on my phone. The Phone I was using to dial the CTIRP was in a region using g.729 while my cti ports were using g.711.

I have resolved this and I am ready for the job tomorrow.

Many thanks

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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