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IPCC X HR

In my script if number of calls waiting is > than 10 the caller get transfered to voicemail to leave a message. How can I report on the number of calls that were transfered to voicemail cause the queue limit was > 10

Thanks

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Re: IPCC X HR

Hi,

You can try to create a new Application in IPCC that it is responsible to transfer the call to the voicemail if limii is > 10.

In this way you can ontain statistics of all the calls handled by that application.

Hope this helps,

Juan Luis

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