I'm getting started setting up an auto attendant via jtapi trigger in IPCCex. When I dial the extension my phone shows that it's hitting the route point (at 4000), but then it hangs up right away. The trigger is configured to hit the default auto attendant script. Does this script need to be configured before it is useable?
You should update the script and assign the script to JTAPI route point [ your case - 4000 ], it will work.
The JTAPI (Java Telephony API) subsystem is a very important component of the Cisco Customer Response Application (CRA) platform. JTAPI is the component that communicates with the Cisco CallManager, and is responsible for telephony call control. The CRA platform hosts telephony applications, such as Cisco AutoAttendant, Cisco IP ICD, and Cisco IP-IVR. This section is not specific to any of these applications; the JTAPI subsystem is an underlying component that is used by all of them.
Before starting the troubleshooting process, ensure that the software versions that you are using are compatible. To verify compatibility, read the Cisco CallManager Release Notes for the version of Cisco CallManager that you are using.
To check the version of CRA, log in to the AppAdmin page by typing http://servername/appadmin, where servername is the name of the server on which CRA is installed. The current version is located in the lower-right corner of the main menu.
I figured out the issue and am now able to reach the default aa script by dialing the extension. At this point I am ready to start modifying the script to send calls to different groups or users.
1) How are custom prompts recorded? Is it like Unity whereby a Greetings Administrator route point is configured to dial into?
2)Is there a basic tutorial on how to configure the different parts of the script? I came across the Cisco guide, but it is over 500 pages, was wondering if there is something that will be easier to understand.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...