I am running IPCCX 7.0(1)_Build109 in VMWare Server 2.0. The IPCCX server OS is Windows 2003 Enterprise Server SP2. I have gone through the installation steps to install IPCCX and configure RmCm, the Trigger, CTI ports, resources, etc. I have configured One Button Login on my CCM 7.0.2 server (Pub and Sub).
Agents can log in and IPCCX sees the agents. Inbound calls to the trigger (5000) can be seen hitting IPCCX by using Tools>Real Time Reporting>Report and then looking at the variuos reporting options.
The problem is that the inbound calls never make it to the agents. I receive a verbal error message that states "I sorry we are currently experiencing system problems and are unable to process your call. Please try again later."
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...