i've designed an ipccx script, everything is ok, but i want in some step to prompt the caller to enter digits and when the call is terminated to the agent, these entered digits will be shown on his desktop CAD
i tried what's available in Cisco CRS Scripting and Development Series: Volume 2 that is:
(To display a custom layout on CAD:
a. Create a new layout in Cisco Desktop Administrator (CDA) by clicking
the Add button under Layout List.
b. In the IPCC Express workflow, in the Expanded Call Variables tab of the
Set Enterprise Call Info step, create an ECC variable called "user.layout"
and set its value to the name of the custom layout created in (1).
i configured the layout name to be UnifiedNumber
the caller calls the agent but it is shown on the agent's desktop as:
so it is shown as UnifiedNumber not the actual number that was entered by the caller
does any one have any idea how to solve this or if there is anythng else missing?
I am also facing the same issue. Although I didn't create a new layout in CRS and using the default one. I can see the parameters on Agent desktop but there is no data getting populated. If I run the script in reactive mode I can see data getting correctly populated but for some reason it is not reaching the agent desktop.
Pl let me know what you did to fix this if you have.
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