Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPMA in proxy mode.

Hi,

I have configured to use IPMA in proxy mode for a manager with 3 assistants. Now we have a requirement that all the 3 assistants need to monitor the calls of manager and assist him. However the manager panel is active only on one of the assistant console and on the other two assistant console its greyed out. So how make the manager panel active on all the three assistant consoles.

The CCM version is 4.2(1)

Anyone help on this....

Regards

1 REPLY

Re: IPMA in proxy mode.

In the proxy-line mode, a manager can be assisted by only ONE assistant at a time. If your requirement is to have all the 3 assistants monitoring the calls of the manager you will need to configure IPMA with shared-line support, this supports up to 10 assistants per manager.

HTH

//Jorge

112
Views
4
Helpful
1
Replies